Shipping Policy

Last updated: September 28, 2026

Where we ship

We ship to addresses in the United States only.

Where orders ship from

Our products ship from third-party suppliers. Some are in the United States and some are outside it. That is why delivery estimates differ between products, and why one order may arrive in more than one parcel. If your order includes the free bee, it may arrive separately.

Delivery estimates

Each product page shows its own delivery estimate. Estimates are not guarantees. Carrier delays, weather, holidays and customs checks can make an order later than the estimate.

Shipping costs

Shipping is $2 flat to any US address, and free on orders of $20 and up.

Tracking

When your order leaves, we email you a tracking number. If your order ships in more than one parcel, you may get more than one tracking number. Tracking for parcels coming from outside the US can take a few days to show updates.

Import charges

If a carrier asks you to pay an import or customs charge on delivery, contact us through our contact page before you pay it.

Changing or cancelling an order

Contact us as soon as possible. Once an order has shipped, we can't change the address or cancel it.

Wrong address

Please check your shipping address at checkout. We are not responsible for orders delivered to an address you gave us that was incorrect or incomplete.

Late, lost or missing parcels

If your order has not arrived by the end of its estimate, or tracking has stopped updating, contact us through our contact page. If tracking shows delivered but you can't find the parcel, check around your door and with neighbors first, then contact us. We will work with the carrier or supplier to find it.

Damaged or wrong items

Send us a photo through our contact page within 7 days of delivery. See our Refund Policy for details.